There are lots of things to consider when planning a meeting or conference and these frequently asked questions should cover everything you need to make booking a room at {10-11} Carlton House Terrace simple and stress-free.
Making an enquiry and viewing
I want some more information about hosting a meeting or conference at your venue, how do I get in touch?
There are a number of ways to get in touch with the team:
By phone: 0207 969 5224
By email: info@10-11cht.co.uk
Our phones and emails are monitored 9am – 5pm, Monday – Friday.
I want to book a viewing – what should I expect?
During your viewing one of the venue coordinators will meet you to discuss your plans in more detail.
The viewing will follow your guests’ journey as they would move through the venue on the day of your event and you are free to take pictures and ask as many questions as you’d like.
Who is our venue coordinator and when do we meet?
{10-11} aims to provide you with a single point of contact from our venue at the point of your initial enquiry. They will stay with you during the booking process, throughout the planning and on the day of your event where possible. There may of course be an occasion where this would be subject to change; for example if one of the team are on leave or are unwell. Fortunately, the venue team work extremely closely with each other and with our catering partners and so any change in contact will be seamless!
You can see meet the team here.
Venue Facilities
Where can I find more information about the room capacities?
You can visit our dedicated room pages or use our capacity chart. Please note that our room capacities are dependant on your specific layout and AV requirements.
You can also view our 360 virtual tour to understand the layout of the venue here.
Please speak to our venue coordinators for more information.
Does the venue have Wi-Fi?
Yes, there is a dedicated public Wi-Fi available in all rooms and throughout the communal spaces. There is signage available in each room, at reception and in the lobbies with the network name and password.
How can I find out about accessibility at the venue?
You can visit our dedicated page that outline accessibility at {10-11} Carlton House Terrace.
Does the venue have dedicated parking?
No. There are some pay and display bays in front of the building. These are council managed and available on a first come first serve basis. They are limited to a maximum 4 hour stay.
You can find more details about car parking in the local area here on our contact page.
How many toilets are there?
The venue bathroom facilities are on the Mezzanine and Lower Ground Floor levels. There is both stair and lift access available to reach these toilets.
Do you have any cloakroom facilities?
Yes. We have two unmanned cloakrooms available. One is located in the main entrance of the number 10 lobby. The second is located on the Lower Ground Floor near the SHAPE Room. If you wish to have manned cloakroom facilities, please speak to your venue coordinator.
Catering
How can I discuss the catering options with you?
Our dedicated catering partners Searcys have a team on-site at our London conference venue throughout the year. Your venue coordinator will introduce you to the Catering Events Planner to discuss catering as early as the enquiry stage if appropriate.
Do you offer different menus?
Searcys offer a seasonal menu which changes twice a year; Spring-Summer (April - September) and Autumn-Winter (October - March), plus a dedicated Christmas menu which is applicable to all bookings in December (evening receptions and dinners only).
Are there any minimum spends?
There is a minimum weekday evening spend of £1,000 + VAT and a minimum weekend and bank holiday spend of £2,000 + VAT.
Menu items also specific a minimum order. i.e. Tea and Coffee can only be ordered for a minimum of 10 guests.
Bookings that start before 8am or continue past 10pm may also be subject to an additional £300 + VAT staffing fee.
Do you cater for dietary requirements?
Yes. We advise when requesting RSVPs for your event, to request dietary information at this stage.
When finalising your catering choices, we require you to provide us with a list of dietary requirements which includes the name of the individual and their specific dietary allergy.
Please note we can only cater for allergens and not preferences.
We offer diary free milks with all tea/coffee services as standard.
I have an event attendee who has informed me of a nut allergy, what do I do?
If you have an attendee who has informed you of a nut allergy, please can you confirm if this is air borne and the severity of the allergy. Our Catering Events Planner will advise you on how to proceed.
Our kitchens are not nut-free.
I am planning a seated plated lunch/dinner, what options do I have and what information do I need to provide?
We cannot offer an à la carte menu. Menu choices must be pre selected. You can find our menu here. Please choose one starter, two mains (one meat or fish and one vegetarian or vegan) and one dessert. We will alter your chosen dishes to suit the dietary requirements you have provided.
We do require you to provide a seating plan detailing where each individual will be sitting and their dietary requirement. Our Catering Events Planner will provide you with a template.
We also require you to provide place names for each individual to assist in a smooth dinner service.
We are unable to print seating plans or place name cards. We will accept delivery of these up to 48 hours prior to the event. Our catering team will be happy to place the place name cards as per your confirmed seating plan.
Does your caterer adhere to sustainable practices?
Yes. We are proud to work with Searcys who are dedicated to providing our guests with the freshest and highest-quality ingredients that are sourced responsibly from local suppliers. By doing so, they not only enhance the overall experience of our customers but also contribute to the betterment of the community and the environment. You can find out more here.
AV
Do you provide in-house AV services?
Yes. We have a dedicated in-house team who can support your events. We have a number of AV packages available to support meetings, hybrid meetings and conferences. Please get in touch and we can provide you with our AV Services brochure.
Do you have a stage in-house?
Yes. The SHAPE Room has a built in stage.
We also have flexible staging that can be hired for any of our rooms. You can speak to our venue coordinators for more information on size and costs.
We want to live stream our event, is this something you offer?
Yes. We have three rooms with built-in streaming systems. The SHAPE Room, Lecture Room and Wohl Gallery.
In our other rooms, we have equipment available to hire to support live streaming.
Please get in touch and we can provide you with our AV Services brochure.
Do you have rooms with built-in equipment?
Yes. we have 5 rooms that have built-in AV equipment. You can find more details on our dedicated AV page.
Can you audio or video record our event?
Yes, you will need to book one of our presentation packages, plus a hybrid camera package (video only) and a video or audio recording add on to allow us to record your event.
What happens to our recording after the event?
At {10-11} Carlton House Terrace, we securely store any recorded media for a period of six (6) months.
After this time, the data will be permanently deleted unless required by law to retain it longer.
We ensure that all data handling complies with relevant privacy regulations and is accessible only to authorized personnel.
For more information about our data retention policy, please speak to your events coordinator
Planning & On The Day
What are the hire periods for booking a room?
Our standard hire times are:
Half day: 9am to 1pm or 1:30pm to 5pm.
Full day: 9am - 5pm
Evening: 6pm - 10pm
Early and late access is subject to availability and additional charges.
Events beyond 12am are subject to a successful Temporary Event Notice (TEN) application and need 4 weeks notice.
When do you need my final details?
As per our terms and conditions, we need your final catering choices, numbers and dietary information 7 days before your event takes place. Your venue coordinator will request that you provide your final details on the Monday prior to your event taking place.
Can I arrange to courier/deliver materials for my event prior to the event day and after the event?
Yes, where possible we can take delivery of materials up to 48 hours prior to the event day. Please advise your venue coordinator how much you plan to have delivered.
Please label your delivery with your event number, event name and the name of your venue coordinator.
We can also have materials collected on the following working day after your event takes place. Please advise your venue coordinator, label your items and leave them at reception where our reception team will hand them over for collection.
Recent News and Offers
Lets plan your next conference or meeting.
Please contact the venue hire team with your enquiry and someone will be in touch to discuss your plans in more detail.