Venue Accessibility

{10-11} Carlton House Terrace is committed to actively helping all clients and guests to use and enjoy the facilities at the premises in St James's.

Venue Accessibility

Visitors with mobility access requirements

Information regarding disabled parking spaces in Westminster can be found on the City of Westminster’s website.

The entrance to the Academy is not at street level. All visitors can access the building via a short flight of 8 stairs at No. 10 Carlton House Terrace or an assisted lift or a short flight of 7 stairs from street level at No. 11 Carlton House Terrace.

All rooms on the public floors of the venue (the ground and first floors) are fully accessible for wheelchair users and those who use mobility aids. However, due to the Grade I listing of the building, there are restrictions in place for those who use larger motorised or battery powered wheelchairs or vehicles.

While the venue has three lifts between the ground and the first floors, two of these can only accommodate standard wheelchairs due to their space and size, combined with their concertina doors and dual floor access points.

The third lift, which serves the Wolfson Room and Music Room on the first floor, is a platform lift and can accommodate larger motorised wheelchairs and vehicles.

Access to other rooms on the first floor is however limited for those using these vehicles, with access dependant on room usage on this floor. In the light of these restrictions, may we respectfully request that visitors, clients and organisations notify the {10-11} Carlton House Terrace event staff about any mobility access requirements at the booking stage in order to ensure that we can accommodate all visitors to our premises.

Two accessible toilets are available on the ground floor.

Take a tour of the venue to familiarise yourself with the entrances, rooms and facilities.

Access for deaf, deafened and hard of hearing visitors

Assistance dogs are welcome in all areas of {10-11} Carlton House Terrace.

An induction loop system is in place in the Wolfson Room (you will need to switch your hearing aid to the 'T' position). A portable induction loop is in place in the Lecture Room (users will need to use an app to access this; venue staff can assist visitors with this process.).

Access for visitors with visual impairments

Assistance dogs are welcome in all areas of {10-11} Carlton House Terrace.

Venue staff can reserve seats at the front of our lecture rooms for those who need to be within close proximity of a screen.

Facilities for families

The entrance to the Academy is not at street level. All visitors can access the building via a short flight of 8 stairs at No. 10 Carlton House Terrace or an assisted lift or a short flight of 7 stairs from street level at No. 11 Carlton House Terrace.

All rooms on the public floors of the venue are fully accessible for families or attendees with a buggy and there are three lifts between the ground and first floors. Baby changing facilities are available on the ground floor.

The venue has an unmanned cloakroom, where buggies can be left at the owner’s risk. Most rooms are however large, and buggies can often be stored in the event space you are using.

Venue staff can assist with room requests to breastfeed or express milk. Please contact the venue in advance of your visit or speak to reception staff on the day.

Our lift sizes are as follows;

Outside lift:

Entrance 90 cm wide

130 cm long by 90 cm wide

Inside Wolfson Accessibility lift:

Entrance 100 cm wide

135 cm long by 95 cm wide

Passenger Lifts:

Entrance 80 cm wide

110 cm long by 90 cm wide


Here to help

If you require any further information, extra assistance or specialist facilities please contact us.