Venue Accessibility

{10-11} Carlton House Terrace’s vision is to create a hospitality, meetings, and events community that is genuinely diverse. The team focuses on bringing about real change in equality, diversity, and inclusion at the venue and in the wider industry.

The British Academy and {10-11} Carlton House Terrace team are committed to equality, diversity, and inclusion in everything we do, including our sales and marketing activities, supplier and industry relationships, and, of course, the recruitment, training, and development of our employees. For our full commitment to equality, diversity, and inclusion, please visit The British Academy's website for their EDI statement here.

If you need any support during your visit to {10-11} Carlton House Terrace (such as access, assistance, alternative formats, interpreters, or accessible parking), please contact us before your visit so that we can identify and remove any unnecessary barriers to participation. You can reach our Venue Team at info@10-11cht.co.uk or on 020 7969 5224.

We are committed to treating people fairly. Every effort will be made to identify and remove any unnecessary barriers to participation. Please find below useful information for visiting us. If you have any feedback or comments regarding access to the venue, please let the team know.

Mobility Features

Information regarding accessible parking spaces in Westminster can be found on the City of Westminster’s website.

The entrance to the Academy is not at street level. All visitors can access the building via a short flight of 8 stairs at No. 10 Carlton House Terrace or by using an assisted lift or a short flight of 7 stairs from street level at No. 11 Carlton House Terrace. All rooms on the public floors of the venue (the ground, first, mezzanine, and lower ground floors) are fully accessible for wheelchair users and those using mobility aids. Most of the main routes through the building feature stone floors, wood or short-pile carpets to allow for easier mobility.

Evacuation chairs are on-site, and the facilities team leads any safety procedures.

One accessible toilet is available on the ground floor, and another is on the lower ground floor. All toilets are equipped with emergency alarm cords that reach floor level.

All public and event spaces have no fixed furniture so that layouts can be adapted as required.

The venue has three lifts between the ground and first floors. Two of these can only accommodate standard wheelchairs due to limited space and the design of their concertina doors and dual-floor access points.

The third lift, which serves the Wolfson Room and the Music Room on the first floor, is a platform lift that can accommodate larger motorised wheelchairs and mobility vehicles.

The venue also has a fourth lift that serves the lower ground, mezzanine, and ground floors.

We respectfully request that visitors, clients, and organisations notify the {10-11} Carlton House Terrace event staff of any mobility access requirements during the booking stage to ensure we can accommodate or assist all visitors to our premises.

Lift Specifications:

Outside Lift:

Weight: 400 kg

Entrance: 90 cm wide

Interior dimensions: 130 cm long by 90 cm wide

No. 11 Accessible Platform Lift:

Serves ground and first floors

Weight: 400 kg

Entrance: 100 cm wide

Interior dimensions: 135 cm long by 95 cm wide

2 x Passenger Lifts:

Serves all floors

Weight: 400 kg

Entrance: 80 cm wide

Interior dimensions: 110 cm long by 90 cm wide

No. 10 Accessible Platform Lift:

Serves ground and lower ground floors

Weight: 1000 kg

Entrance: 90 cm wide

Interior dimensions: 205 cm long by 125 cm wide

We recommend taking a tour of the venue to familiarise yourself with the entrances, rooms, and facilities.

Hearing impairments

An induction loop system is in place in the SHAPE Rooms, Wohl Gallery, Lecture Room, Reading Room, The Lee Library, and Beatrice Webb Room.

The induction loop is an assistive listening system that provides access to audio for those with hearing loss. It takes a sound source and transfers it directly to a hearing aid without background noise, interference, or acoustic distortion.

We use the Sennheiser Mobile Connect solution. To use it, join the visitor Wi-Fi and download the app to access the system. This information will be posted in the event spaces, or you can download the app in advance here. The Wi-Fi details are:

Network: 10-11CHT

Password: hospitality

Our fire alarm system not only sounds but is also fitted with flashing beacons. When the beacons are seen, guests should evacuate.

Visual impairments 

Assistance dogs are welcome in all areas of {10-11} Carlton House Terrace.

Venue staff can reserve seats at the front of our lecture rooms for those who need to be within close proximity of a screen.

Braille is included on all buttons in every lift throughout the building.

Each emergency lift button has a direct call centre response facility. The emergency button is visibly marked by an orange bell icon. There are handrails on the stairs throughout the building and on the entrance steps.

All the lighting has dimmer switches as standard and there are large Regency-style windows in some meeting rooms that offer excellent natural light.

Quiet Room

The Quiet Room is a dedicated space where visitors can rest if they are feeling overstimulated or overwhelmed by their environment. In this soothing, sensory-friendly space, visitors can take time to calm down, regulate their stress responses, and renew their focus. It also provides a quiet area for anyone wishing to pray or for guests who need privacy for breastfeeding or expressing milk.

The room is wheelchair-accessible and features controllable lighting and comfortable seating. A screen and prayer mats are also available for those who wish to use them.

Although this room is open to all, visitors may be asked to leave if someone urgently needs to use the room in private. If the room is in use, please speak to our friendly front-of-house team to find an alternative suitable quiet space for your use during your visit.

Facilities for families

All rooms on the public floors of the venue are fully accessible for families or attendees with a buggy and there are three lifts between the ground and first floors. Baby changing facilities are available on the ground floor and lower gorund.

The venue has an unmanned cloakroom, where buggies can be left at the owner’s risk. Most rooms are however large, and buggies can often be stored in the event space you are using.

A quiet spce is available on the Lower Ground if you wish to breastfeed or express milk. If in use venue staff can assist with requests to breastfeed or express milk. Please contact the venue in advance of your visit or speak to reception staff on the day.

Catering

The venue’s appointed caterer is Searcy’s, which can accommodate a wide range of allergies, dietary requirements, and specific requests. As standard, the team provides information on the 14 major allergens; however, the kitchen is not an allergen- or nut-free environment. There are several touch-free menu options, and the team can discuss additional adaptations and clear labeling if required.

Menus indicate vegan and vegetarian dishes. Any further dietary requirements should be discussed in advance with your event coordinator or meeting organiser.

Guests should confirm dietary requirements at least two weeks before the event. If specific food requests are made without notice, the team will do its best to accommodate all guests on the day.