There are lots of things to consider when planning for a location shoot and these frequently asked questions should cover everything you need to make booking {10-11} Carlton House Terrace simple and stress-free.
General Information
Do I need permission to film / photograph at your venue?
Yes you do. You need to book our venue, agree to our terms and conditions and pay a hire fee in order to shoot the interiors or exteriors of {10-11} Carlton House Terrace.
What kind of projects do you allow?
We accommodate a range of productions, including:
Commercials
TV shows and films
Music videos
Social media content
Private event videography
Each request is subject to review based on availability and nature of the content.
Is there a fee for shooting at the venue?
Yes. Filming fees vary depending on the scope of the project, time required, crew size and spaces used. Contact us for a quotation.
Do you require insurance for shooting?
Yes, we require all productions to have £10 million GBP of Public Liability Insurance, valid for the duration of their hire period.
Making an enquiry and viewing
I want some more information about using your venue for filming / photography, how do I get in touch?
There are a number of ways to get in touch with the team:
By phone: 0207 969 5224
By email: info@10-11cht.co.uk
Our phones and emails are monitored 9am – 5pm, Monday – Friday.
I want to book a recce – what should I expect?
During your recce one of the venue coordinators will meet you to discuss your plans in more detail.
The viewing will showcase the spaces we have available for filming/photography or back of house use, and you are free to take pictures and ask as many questions as you’d like.
Who is our venue coordinator and when do we meet?
{10-11} aims to provide you with a single point of contact from our venue at the point of your initial enquiry. They will stay with you during the booking process, throughout the planning and on the day of your shoot where possible. There may of course be an occasion where this would be subject to change; for example if one of the team are on leave or are unwell. Fortunately, the venue team work extremely closely with each other and with our catering partners and so any change in contact will be seamless!
You can meet the team here.
Venue Facilities
Where can I find more information about the room capacities?
You can visit our dedicated room pages or use our capacity chart.
We understand that each shoot is different, we advise using our 360 virtual tour to understand the layout of the venue here.
Please speak to our venue coordinators for more information.
Are there any restrictions on equipment or set design?
All set design and dressing must be confirmed prior to the booking is agreed. We will need risk assessments and method statements about how you will safely undertake any work we agree to.
No permanent fixtures or fittings are permitted. Everything must be freestanding and floor/wall protection must be used to avoid damaging the interiors of the venue.
All electronic equipment must be PAT tested if you are planning to use our power.
Can you provide us with specific measurements for rooms?
We advise that each shoot measures the spaces they wish to use and dress themselves to avoid any errors. We have a room measuring tool available via our 360 virtual tour here.
Does the venue have Wi-Fi?
Yes, there is a dedicated public Wi-Fi available in all rooms and throughout the communal spaces. There is signage available in each room, at reception and in the lobbies with the network name and password.
What power is available at the venue?
We have 13amp sockets in all rooms, but these are limited in the lobbies.
We have three phase power which you can access. Please note that our facilities team need to be present whilst this is in use and this may incur additional fees. We need risk assessments for all power usage.
Can you provide us with green rooms?
Our rooms are fully flexible, if you need to set up green rooms, crew areas and back of house, then this can be discussed during your visit.
As we have multiple entrances, we can likely accommodate both a filming location and back of house facilities.
How can I find out about accessibility at the venue?
You can visit our dedicated page that outline accessibility at {10-11} Carlton House Terrace.
Does the venue have dedicated parking?
No. There are some pay and display bays in front of the building. These are council managed and available on a first come first serve basis. They are limited to a maximum 4 hour stay.
You can find more details about car parking in the local area here on our contact page.
How many toilets are there?
The venue bathroom facilities are on the Mezzanine and Lower Ground Floor levels. There is both stair and lift access available to reach these toilets.
Catering
How can I discuss the catering options with you?
Our dedicated catering partners Searcys have a team on-site at our London filming location throughout the year. Your venue coordinator will introduce you to the Catering Events Planner to discuss catering as early as the enquiry stage if appropriate.
Do you offer different menus?
Searcys offer a seasonal menu which changes twice a year; Spring-Summer (April - September) and Autumn-Winter (October - March). If you would like to discuss bespoke catering options, please speak to your Venue Coordinator.
Are there any minimum spends?
There is a minimum weekday evening spend of £1,000 + VAT and a minimum weekend and bank holiday spend of £2,000 + VAT.
Menu items also specific a minimum order. i.e. Tea and Coffee can only be ordered for a minimum of 10 guests.
Bookings that start before 8am or continue past 10pm may also be subject to an additional £300 + VAT staffing fee.
Do you cater for dietary requirements?
Yes. When finalising your catering choices, we require you to provide us with a list of dietary requirements which includes the name of the individual and their specific dietary allergy.
Please note we can only cater for allergens and not preferences.
We offer diary free milks with all tea/coffee services as standard.
I have a member of the cast/crew who has informed me of a nut allergy, what do I do?
If you have someone who has informed you of a nut allergy, please can you confirm if this is air borne and the severity of the allergy. Our Catering Events Planner will advise you on how to proceed.
Our kitchens are not nut-free.
Does your caterer adhere to sustainable practices?
Yes. We are proud to work with Searcys who are dedicated to providing our guests with the freshest and highest-quality ingredients that are sourced responsibly from local suppliers. By doing so, they not only enhance the overall experience of our customers but also contribute to the betterment of the community and the environment. You can find out more here.
Can I use my own caterer?
Please discuss this with your Venue Coordinator.