Wedding Venue FAQs

Our frequently asked questions cover everything you need to know about planning your big day at our London wedding venue.

Wedding Venue FAQs

Planning a London wedding but not sure where to begin? It's understandable that you'll have a few questions. These FAQs should cover everything you should need, but if in doubt, contact the team for more information.

We have also provided you with the latest Covid-19 guidelines as there are some changes to the way we are able to host your special day. We envisage that these will be in place until at least the end of March 2021 but will continue to update these pages with new information. 

Covid-19 Wedding Guidelines

I want to plan an intimate wedding celebration between now and March 2021, how many guests can I have?

The current government guidance as at 12 October 2020 is 15 people can attend a wedding celebration in a COVID-19 Secure environment. This is made up of the couple + 13 guests. Anyone who is present in a working capacity such as registrars, photographer/videographer and venue staff will not count towards the 15.

Are you a Covid-19 Secure Wedding venue?

We are proud to say that our team have been successfully delivering safe weddings since reopening in early August, all within public health guidelines. Our AIM Secure accreditation provides assurance of our first-class service, excellent facilities and total commitment to upholding legal compliance and health and hygiene protocols throughout our London wedding venue.

What things will be different on my wedding day?

We've broken down the current guidelines to show how they will apply to your ceremony and reception.

Ceremony: All guests are required to wear a mask during the service and are to be seated in household bubbles with sufficient distance between bubbles, this doesn't apply to the couple or registrars or anyone with a medical exemption. The duration of your ceremony will also be shorter, between 5 and 10 minutes long. Singing is currently not permitted.

Reception: All catering is currently to be served seated, this includes all drinks and canapes and any refreshments served after dinner. Masks do not need to be worn when eating or drinks, but will be required if you are moving around the room i.e. to use the bathroom facilities or for photography. We are unable to provide hot canapes or starters are present and are offering a slightly reduced menu to ensure the highest quality. Please visit our covid-safe menu pages for more information. The celebrations must conclude by 10pm. All catering will cease service at 9:30pm to allow guests to finish their drinks and depart on time.

Can we have a first dance?

Yes! You and your partner are able to have a first dance, and whilst your guests won't be able to join you, it can be a cherished moment for you both in the spotlight.

Are we able to throw confetti?

At the moment it's not safe to throw confetti, however, one of our wonderful 10-11 couples had a lovely moment with twirling ribbons and bells that you can see here on Allister Freeman Photography's website. What a great idea!

I can see you have wedding packages available, can we add or remove things to suit our needs?

Our packages are designed to provide you with ease when booking your intimate wedding with us. We have designed a number of packages to provide you with a choice of catering options. Whilst we cannot currently offer our full menu, there are certainly things that we can tailor to suit your needs. Ask your venue coordinator if you have any questions about this.

What is your policy for cancellation and postponing?

Until the government announces another local or national lockdown, we are currently able to safely host intimate celebrations for up to 15 people. If this changes, we offer no fee postponements for up to 1 calendar year from the date of your booking.

If your booking is cancelled at your discretion, a cancellation fee will apply. In light of current circumstances however they have been reduced so that at no point is 100% of the pre booked total* any longer payable. The following cancellation charges would apply.  

Less than 14 days prior to Function - 100% of any confirmed catering & 75% venue hire

Less than 21 days prior to the Function - 75% of the pre booked total (catering & venue hire)

Less than 3 mo. to 21 days of the Function - 50% of the pre booked total (catering & venue hire)

Less than 4 mo. to 3 months of the Function - 25% of the pre booked total (catering & venue hire)

If the current government guidelines change or we are required to close the venue for any other reason, you will be notified immediately, and no charges will be payable.

*the pre-booked total equals any venue hire or catering agreed at the time of signing your contract

Making an enquiry and viewing

Whilst some of these things may not apply right now, we know that some of you are planning your special day beyond 2021 and so the below information can help you plan your London wedding outside of the current Covid-19 guidelines.

I want some more information about getting married at your venue, how do I get in touch? 

There are a number of ways to get in touch with the team: 

By phone: 0207 969 5224 

By email: weddings@10-11cht.co.uk 

Our phones and emails are monitored 9am – 5pm, Monday – Friday. 

I want to book a viewing – what should I expect? 

During your viewing one of the venue coordinators will meet you to discuss your plans in more detail. 

The viewing will follow your guests’ journey as they would move through the venue on the day of your wedding and you are free to take pictures and ask as many questions as you’d like. 

If the spaces are available, the team will try and give you some time alone to walk through the venue – this isn’t always appropriate as there may be other bookings taking place or staff may be setting up and so it may be unsafe to stay in the rooms. 

Can I get legally married?

Yes, we are a licenced wedding venue in London with all but two of our rooms licenced for your civil ceremony. 

We don’t want a legal wedding (or are already married), can we still have a ceremony?

Definitely – you can have a blessing using your own celebrant in the space. If you are looking to have a religious ceremony, get in touch to see how we can best facilitate this. 

Venue hire

What's included in the venue hire fee?

Exclusive use of your chosen rooms at our gorgeous Westminster wedding venue.

Supplier access to the venue from midday for set up

Ceremony start time from 2pm 

A dedicated venue coordinator to assist you with planning and on the day to oversee set up

Furniture (see below)

A PA system for speeches 

A small playback PA for background music

Access to premium Spotify account 

Up-lighting available in the Council Room 

Cleaning and security

What furniture is included?

Ceremony: chairs for you and your guests, a table with linen for the signing of the marriage register

Reception: sofas and armchairs in the lobbies can be used as occasional seating on the ground floor. Poseur tables and linen are included in the in-house catering packages. 

Wedding breakfast: the chairs from your ceremony are moved into the room for use during dinner, the venue has large round tables for between 10 and 11 guests. Included in the in-house catering packages are; an easel for your table plan, linen, napkins, crockery, cutlery and glassware

Other: A marble console table which can be used for gifts, guest books or to collect cards. A smaller round table perfect for a cake! 

Planning

Who is our venue coordinator and when do we meet?

{10-11} aims to provide you with a single point of contact from our wedding venue at the point of your initial enquiry. They will stay with you during the booking process, throughout the planning and on the day of your wedding. There may of course be an occasion where this would be subject to change; for example if one of the team are on leave or are unwell. Fortunately, the venue team work extremely closely with each other and with our catering partners and so any change in contact will be seamless!

You can see meet the team here.

How can I discuss the catering options with you?

Our dedicated catering partners Searcys have a team on-site at our London wedding venue throughout the year. Your venue coordinator will introduce you to the Catering Events Planner to discuss catering as early as the enquiry stage.

Searcys offer a seasonal menu which changes twice a year (Spring-Summer and Autumn-Winter). They can also provide bespoke menu options and would ask for you to provide suggestions on the style of food you are looking for.

Speak to your venue coordinator if you'd like to be introduced to Searcys.

Can you book my civil ceremony for me?

In order to book your civil ceremony, please contact Westminster Registrar Office – this is a separate cost from the venue hire fee and the venue is unable to organise this on your behalf.

T: 020 7641 7500

E: registeroffice@westminster.gov.uk

W: https://www.westminster.gov.uk/marriage-and-civil-partnership

Can I have access the night before/day after?

The venue can take delivery of a small number of items on a weekday before your wedding. If your wedding is on a Sunday, drop off is no later than Friday. 

It is requested that all items are taken on the night, or the venue can store a small number of items for collection the next available weekday (the venue is not open on a weekend unless there is a confirmed booking. The venue is closed on Bank Holidays). 

Can we bring in our own catering?

With exclusive hire of 10 and 11 Carlton House Terrace, external caterers are able to buy out the kitchens. This is a £1,200 + VAT fee and is in addition to the exclusive venue hire fee.

Approval of external caterers are subject to a successful meeting between supplier and the venue and upon provision of the necessary documentation as requested by the venue.

Is confetti allowed?

Yes, but the venue requests real / biodegradable flower petals, in a light colour to avoid staining.

Can I have balloons?

Yes, the venue does not allow for permanent fixings and so any decor items need to be free standing. Please ask your venue coordinator if you are planning to bring in balloons.

Are real candles/naked flames permitted?

Yes, all candles must be contained either within a lantern, bell jar, votive or on a candelabra placed on a dinner table.

For religious ceremonies that require a naked flame, the above guidelines apply.

Accessibility

I have/my guests have access needs. What do you offer?

Our venue has wheelchair access into the building and lift access to the first floor. 

The venue also has 2 accessible toilets on the ground floor.

You can find more details on our dedicated accessibility pages. 

Where can our guests park?

There are some pay and display bays in front of the building. These are council managed and available on a first come first serve basis. They are limited to a maximum 4 hour stay. 

There is a Q Park locally. 

You can find more details here on our contact page.

How many toilets are there?

The venue bathroom facilities are on the lower ground floor (Mezzanine level). There is both stair and lift access available to reach these toilets.

There are 7 female cubicles

There 7 male toilets (5 urinals and 2 stalls) 

I have small children/babies in attendance, is this ok?

Absolutely! We can provide you with a quiet room should a parent need somewhere for their child to sleep. This room can also be used for breastfeeding. Please ask your venue coordinator if you need to arrange this. We do not allow for children to be left unattended.

Lets plan your wedding day

Please contact the weddings and private hire team with your enquiry and we will be happy to arrange a Zoom call to discuss your plans in more detail.